Explore the Core of Modern Service Management
Service leaders today face complex challenges: rising customer expectations, tighter SLAs, cost pressures, and the need for real-time visibility. We deliver end-to-end service solutions that connect people, processes, and assets to maximize uptime, reduce costs, and ensure seamless customer experiences.
AI-Powered Service Transformation
From interaction to insight — intelligent automation across every service workflow. We support the complete service lifecycle — from a customer's request through work order creation, planning, execution, closure, and billing.
Agentic AI for Customer Interaction
Intelligent agents handle and resolve up to 97% of service queries autonomously.
Multi-Agent Workflow Automation
Orchestrate complex, repetitive ERP and field-service tasks to boost productivity by up to 67%.
Unified, Secure Data Foundation
Integrate IFS, BAAN, and third-party data sources with Azure AI Search and RAG for trusted, compliant intelligence.
End-to-End Work Order Management
From request to resolution — all in one system. We support the complete service lifecycle — from a customer's request through work order creation, planning, execution, closure, and billing.
- Asset-level visibility enables warranty and SLA checks on the spot.
- Real-time allocation of parts, tools, and technicians avoids costly delays.
- Mobile-enabled technicians update status instantly, reducing paperwork and cycle time.
Work Order Lifecycle
Maintenance Workflow
Maintenance Planning & Scheduling
Proactive strategies for reliable asset performance. We help organizations shift from reactive fixes to proactive, AI-driven maintenance.
- Preventive programs reduce downtime and extend asset life.
- Intelligent scheduling matches tasks with the right skills and resources.
- Dynamic re-optimization adapts to urgent or emergency work without disruption.
Resource & Tool Management
Right people, right tools, right time. Optimize labor, tools, and equipment with complete visibility and accountability.
- Gain full control over resource allocation to minimize idle time.
- Ensure tool compliance, calibration, and availability.
- Streamline workflows by aligning tools and parts with maintenance tasks.
Resource Alignment
Contract Lifecycle
Contract & Warranty Management
Protect revenue and strengthen trust. Manage contracts and warranties directly at the asset level to ensure accuracy and prevent leakage.
- Automate claims processing to reduce admin overhead.
- Align entitlements and SLAs with real asset performance.
- Provide auditable, transparent service records for compliance and customer trust.
Maintenance Inventory
Smarter spare parts management. Ensure critical spares are always available without overstocking or tying up capital.
- Real-time stock visibility and demand forecasting improve accuracy.
- Automated reorder points integrate with procurement workflows.
- Maintenance teams access parts instantly, reducing delays in planned and emergency work.
Inventory Flow
Mobile Capabilities
Technician Portal & Mobile App
Empowering field teams with real-time tools. Keep technicians connected, informed, and productive in the field.
- Mobile-first access to work orders, asset history, and spare parts.
- Real-time updates, photo capture, and digital reporting eliminate paperwork.
- Offline access and GPS routing improve responsiveness even in remote areas.
Mobile Payment Processing Integration in IFS Field Service App
View Case StudiesAsset Performance & Monitoring
Real-time insights for proactive decisions. Continuously monitor asset health, utilization, and performance with IoT and predictive analytics.
- Detect anomalies early to prevent costly failures.
- Optimize crew and shift planning based on real-time data.
- IoT integration enables predictive maintenance strategies.
Monitoring Dashboard
Ready to Transform Your Service Operations?
Let ESS Inc. help you implement modern service management solutions that maximize uptime, reduce costs, and delight your customers.