Optimize Your Field Service with Real-Time Precision
AI-powered workforce planning for manufacturing, telecom, service providers, and energy organizations. Transform operations and exceed industry standards.
Report Highlights
What's Inside This Report
Global Field Service Benchmarks
Industry standards & how to measure up
Manufacturing Organizations
Challenges, impacts & IFS solutions
Telecom Organizations
Multi-generational network optimization
Service Providers
Contract winning & workforce optimization
Energy, Utilities & Resources
Evolving landscape & resilience
Greener Paths to Efficiency
Sustainability & EV fleet management
Customer Success Stories
Real results from global enterprises
Something to Takeaway
Resources & next steps
Meet & Exceed Industry Standards
Top-performing companies are pulling further ahead by minimizing workforce skill gaps, optimizing service processes, and reducing costs. In contrast, lower-performing organizations are burdened with higher expenses and inefficiencies.
With IFS' AI-powered Planning and Scheduling Optimization (PSO), you can meet and exceed industry standards. PSO uses real-time data, predictive street-level routing, actual engineer availability, current locations, skills, tools, and parts availability to improve efficiency, first-time-fix rate, and reduce operational costs significantly.
This intelligent platform ensures the right technician, with the right skills and parts, is dispatched at the right time to deliver a first-time fix, significantly reducing travel, downtime, and resource waste — taking your service organization from excellent to world-class.
Key PSO Capabilities
- Real-time data & street-level routing
- Engineer availability & skill matching
- Tools & parts availability tracking
- First-time fix optimization
- Carbon emission reduction
How Do You Measure Up?
Based on Aquant's 2024 Field Service Benchmark Report, key cross-industry benchmarks that service-focused organizations should aim for.
First Time Fix Rates
Top organizations achieve FTFR above 76%, with leaders reaching 87%. Bottom performers may be as low as 55%.
Resolution Time
Top performers resolve issues in 2.44 days. Bottom 20% take 9.67 days — four times longer.
Time Between Visits
Top performers have 133 days between visits. Industry average is 88 days, bottom performers just 46 days.
Don't just meet industry standards, set them, with IFS, your guide to operational excellence.
Tailored Solutions by Industry
IFS PSO delivers measurable results across multiple industries with customized approaches for each sector's unique challenges.
Manufacturing Organizations
Advanced planning for distributed field teams
Manufacturers face challenges in managing large, distributed field teams, requiring advanced planning to ensure timely service and minimize downtime. Rapid response to service demands and balancing operational efficiency with cost control and sustainability are essential. IFS technology solutions enhance workforce management, improve SLA compliance, and reduce operational costs and carbon emissions.
Key Challenges Addressed
Average Results
Telecom Organizations
Network evolution & workforce optimization
Expanding and evolving telecommunications networks is complex, requiring careful planning to avoid inefficiencies, delays, and resource misallocation. The telecommunications industry is characterized by rapid technological evolution, requiring providers to manage and support multiple network generations simultaneously, from legacy 2G and 3G systems to advanced 5G rollouts. AI-powered solutions from IFS optimize field service operations helping telecom companies meet customer expectations, improve worker utilization, SLA compliance, and achieve sustainability goals.
Key Challenges Addressed
Average Results
Service Providers
Contract management & workforce productivity
Whether you're a Retail organization, Facilities Management organization, Testing Inspection and Certification, or Managed Services Provider business, your people are your priority. IFS workforce planning and scheduling optimization software can reduce your field service technician travel costs, increase service productivity, and consistently meet service level requirements through real-time, AI-powered scheduling optimization.
Key Challenges Addressed
Average Results
Energy, Utilities & Resources
Mission-critical service delivery
In a customer-centric industry, any loss of service is unacceptable. IFS can help you keep the lights on, the water running, the gas burning, and so on. The energy sector is undergoing a rapid transition towards decentralized and renewable energy sources, requiring organizations to manage both traditional and new energy infrastructures simultaneously. Workforce planning and scheduling software ensures you deliver exceptional service and minimize downtime, helping you maintain customer satisfaction and meet SLAs.
Key Challenges Addressed
Average Results
Real Results from Real Customers
See how leading organizations across industries have transformed their field service operations with IFS PSO.
Konica Minolta
Digital Workplace Services
Leading provider of digital workplace services with two million customers in 150 countries, transforming from field-centric to remote-first operations since July 2023.
"By partnering with IFS, we increase SLA adherence, reduce fuel consumption, optimize worker efficiency, and increase first-time fix rate by assigning the right person with the right skills and parts to each job."
PHS Group
Hygiene Washroom Services UK
Market leader in hygiene washroom services in the UK, managing a substantial mobile workforce with over 1000 vans covering the whole of the UK.
"The benefit for us using IFS in a dynamic way... the beauty about IFS is that if something doesn't get done on the day, that's now back in the system and out, rerouted, in real time."
Proximus Group
Telecom & Digital Services
Founded in 1930, provides future-proof connectivity and digital services in the Benelux and international markets, going far beyond a traditional telco.
Sustainability Focus Areas
- AI-driven optimization for workers, fleets & projects
- Predictive maintenance for improved asset lifespan
- ESG compliance & reporting solutions
Xcel Energy
Electric & Natural Gas Utility
U.S. regulated electric utility and natural gas delivery company, serving more than 3.7 million electric customers and 2.1 million natural gas customers across the USA.
"Planning, scheduling, and dispatching are manual processes for our teams today. We are excited on behalf of our customers and employees to digitize, streamline, and simplify our process."
Greener Paths to Efficiency
Sustainability remains a top priority for organizations in 2025 and beyond. IFS PSO offers an innovative solution to reduce fuel costs, carbon emissions, and optimize workforce productivity.
Reduction in technician travel
Improvement in productivity
CO2 emissions reduced
Ready for Electric Vehicle Fleet Management
When it comes time for your organization to shift its service fleet over to include electric vehicles (EVs), IFS makes it easy to setup, track and monitor vehicle attribute information. By adding charge and capacity planning into the solution, it allows the optimization of EVs taking into consideration location of charge points, type, capacity, speed of charge and range.
Something to Takeaway
IFS offers real-time planning and AI-powered scheduling optimization that supports the present and future state of your field service operations.
10 Questions to Ask
Key considerations when evaluating your next field workforce planning and scheduling solution. Understand the full capabilities of a best-of-breed solution.
Proof of Value
Using YOUR real business data, IFS can show tangible and measurable business value in hard currency, time, and CO2 reductions.
What-If Scenario Explorer
WISE feature lets you test ideas thoroughly before putting them into practice. Minimize risk and maximize profits with accurate predictions.
About IFS
World Leader in Industrial AI
IFS is the world's leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Their technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI to enhance productivity, efficiency, and sustainability.
IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to specific customer requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), and Field Service Management (FSM).
Founded in 1983 by five university friends who pitched a tent outside their first customer's site to ensure they would be available 24/7, IFS has grown into a global leader with over 7,000 employees in 90+ countries. Recognized by industry analysts including Gartner, Forrester, and IDC for leadership in planning and scheduling optimization, asset management, field service management, and ERP solutions.
Industry Recognition
About ESS
ESS is a trusted IFS partner specializing in enterprise software implementation and optimization. Our team of certified consultants helps organizations across manufacturing, distribution, and service industries maximize their investment in IFS solutions.
With deep expertise in Planning & Scheduling Optimization, we guide businesses through digital transformation to achieve operational excellence and sustainable growth.
Ready to Transform Your Field Service Operations?
Don't just meet industry standards, set them. Let ESS help you implement IFS Planning & Scheduling Optimization for your organization.