Mobile Worker Productivity
Enhance communication, cut paperwork, provide real-time updates, and streamline tasks for field worker efficiency and customer satisfaction.
The Role of the Mobile Worker Has Evolved
Mobile workers are no longer just engineers or technicians—they are ambassadors for your organization, often the only post-sale, in-person representatives that your customers encounter.
Maximizing mobile worker productivity is essential for consistently delivering customer-satisfying services. Unlike solutions that simply collect data creating an administrative burden, IFS Cloud Service Management offers everything a mobile worker needs to manage their entire day while staying connected.
Brand Ambassadors
Mobile workers are now ambassadors for your organization—often the only post-sale, in-person representatives customers encounter.
Relationship Managers
Today's technicians manage customer relationships, sell upgrades and renewals, and deliver exceptional service.
Real-Time Expectations
Consumer expectations have evolved with demand for real-time updates and faster service delivery.
Connected Teams
Modern service delivery requires field workers to be part of a connected team that can quickly support each other.
Increase Productivity, Profitability & Customer Experience
Mobile Worker Productivity increases the productivity of your field workforce to profitably deliver a great customer experience.
Boost Customer Satisfaction
Drive efficiency and accuracy of service delivery with access to all the customer, location and asset information needed for a job.
Increase First-Time-Fix
Access asset details on-site and seek expert help through remote virtual assistance calls when needed.
Reduce Revenue Leakage
Manage parts, returns and ad-hoc parts procurement on the go with control and visibility. Deliver accurate and timely billing.
Grow Service Revenues
Upsell and quote while on site to increase service revenues with accurate pricing and instant quotation generation.
Drive Utilization & Productivity
Improve field scheduling with real-time visibility of task progress to boost on-time SLA performance.
Enhance Employee Experience
Streamline workflows and provide necessary resources enabling field workers to perform tasks more effectively with higher job satisfaction.
Everything a Mobile Worker Needs
IFS Cloud Service Management keeps workers informed, safe, and up to date with customer, job, and asset information to deliver service effectively.
Online and Offline Modes
Access necessary information even in remote locations. Reliable background synchronization maintains data integrity and a complete audit trail.
Work Execution Management
Manage individually allocated, pool, and crew tasks with task planning and reassignment capabilities when needed.
Defined Workflows & Compliance
Deliver service consistently with defined workflows, checklists, forms and surveys. Ensure compliance with standards and regulations.
Asset & Service Histories
View asset and service histories to rapidly understand, triage and resolve issues. Find and record asset locations and measurements.
Spare Parts Management
Find, manage, transfer and move spare parts including remote and van stock. Accurately record parts consumed for billing and replenishment.
On-Site Quotations
Generate, access and deliver quotations with accurate pricing while on-site to improve customer experience and increase revenue.
Service Reports & Sign-Off
Produce and deliver service reports for sign-off on-site. Capture signatures, pictures and attachments for complete records.
Connected Team Communication
Communicate with central teams and other mobile workers via instant messaging and notes. Provide and seek expert help with remote virtual assistance.
Integrated Navigation
Integrated navigation guidance ensures timely travel times to help meet SLAs and reduce emissions.
LiDAR Measurements
Take accurate measurements single-handedly without additional equipment on Apple iOS devices equipped with LiDAR sensors.
Online Mode
Real-time sync with central systems
Offline Mode
Work in remote locations without interruption
Background Synchronization
Maintains data integrity and complete audit trail automatically
Stay Productive Anywhere
Online and offline modes provide access to necessary information even when workers are in remote locations, keeping them productive to deliver customer-satisfying service.
- Reliable and consistent background synchronization
- Complete audit trail maintained automatically
- Perform tasks without interruption
- Stay up-to-date when connectivity returns
Part of a Connected Team
Modern service delivery requires field workers to be part of a connected team that can quickly support each other, monitor SLAs and respond to in-day changes.
Instant Messaging
Communicate with central teams and other mobile workers instantly
Remote Virtual Assistance
Provide and seek expert help with optional remote virtual assistance calls
Notes & Updates
Access notes from customers, central teams, and field teams
LiDAR Measurements
Single-handedly take accurate measurements without the need for additional equipment or team-mates on Apple iOS devices equipped with Light Detection and Ranging (LiDAR) sensors.
- No additional equipment required
- Work solo without team-mates
- Apple iOS device integration
The World's Leading Provider of Industrial AI and Enterprise Software
IFS is the world's leading provider of industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our space.
Enterprise Software Solutions Inc.
As a dedicated IFS Gold Partner, ESS specializes in comprehensive IFS Cloud implementation and support services. With over 15 years of experience and 50+ years of combined team expertise, we help organizations maximize their IFS investment.
Our IFS Service Management Expertise
- IFS Cloud Service Management implementation
- Mobile workforce optimization
- Field service operations transformation
- Integration and customization services
Global Presence
Ready to Empower Your Mobile Workforce?
Let our experts help you implement IFS Cloud Service Management to boost field worker productivity and customer satisfaction.