Real-Time Order Integration with Third-Party Systems
How Shanghai Metro leverages IFS to move over 8 million passengers daily through effective maintenance and real-time integration.
Key Achievements
Shanghai Rail Transit Metro Co., Ltd
Shanghai Rail Transit Metro is a rapid transit system in Shanghai operating 14 metro lines and 331 stations. The Shanghai Metro system ranks third in the world for annual ridership, with 2.5 billion rides in 2013.
The sole purpose of Shanghai Rail Transit Metro is to ensure high utilization of trains through maintenance and engineering works. IFS enables Shanghai Metro Maintenance Department to move over eight million passengers daily by achieving high train utilization through effective maintenance and engineering practices.
Benefits with IFS
- Complete through-life support of all assets
- High utilization of trains
- Complete visibility into Engineering and Maintenance
- Real-time information access
- Centralized database across network
Disparate Systems and Lack of Visibility
Prior to IFS, Shanghai Metro faced significant challenges with fragmented systems disrupting business performance.
Limited Maintenance Window
The maintenance team could only perform activities between 11 p.m. and 3 a.m., making time and careful planning of utmost importance.
Fragmented Data Systems
Using a mixture of 3rd party systems and Microsoft Excel spreadsheets to carry out maintenance and engineering activities.
Excessive Work Orders
For a single registered fault, they had to raise up to 120 work orders, which was cumbersome, costly, and time-consuming.
No Spare Parts Traceability
No visibility into when assets were installed, how long they had been operational, or warranty expiry dates, causing unforeseen costs.
"Prior to IFS, it was a very disorderly time for us. We couldn't accurately track the history of an asset, how long it had been in operation, and when it needed to be repaired or replaced until it became faulty or non-operational."
Xue Bei Yi
Manager IT Improvement Department, Shanghai Rail Transit Maintenance Support
A Complete EAM Solution
Shanghai Metro defined its business requirements and went to market for a new enterprise asset management (EAM) solution to address its needs and provide full through-life support for all its assets.
"We went to market and it was clear that IFS was the only vendor sufficiently rich in functionality to support our complex maintenance and engineering requirements, and that could also support the entire business."
— Xue Bei Yi, Manager IT Improvement Department
80% Core Business
Maintenance and engineering focus with rich functionality support
VIM Capability
Vehicle Information Management for complete fleet oversight
Single Database
Full transparency across all business with centralized data
Transformative Outcomes
Calendar-Based Maintenance
Scheduling calendar-based maintenance by asset duration in operation and preventive maintenance enables Shanghai Metro to be proactive about managing and prolonging asset lifecycle.
"Now that we know when the asset was installed, how many kilometers it has performed, we can schedule regular maintenance to prolong the asset's lifecycle and plan in advance when to order and replace parts."
Warranty Management
Staff can now efficiently manage and track spare parts with complete warranty lifecycle visibility, enabling cost savings through timely warranty claims.
"If there is a fault registered, and the asset is within its warranty lifecycle, we can now replace those parts while under warranty. This has saved us a lot of money."
Streamlined Work Orders
Dramatic reduction in work order complexity, from 120 work orders per fault to just one, saving considerable time and money.
"When a train door control system fault is registered, we only need to raise one work order rather than up to 120 work orders, which saves considerable time and money."
Optimized Workforce Scheduling
IFS has optimized workforce scheduling and enhanced real-time decision making with the right people, time, and materials.
"We can now deploy the right people at the right time with the right materials to execute a work order with real-time information at their fingertips."
What IFS Enables
Performance Analysis
Analyze performance across the entire rail network with real-time data access from anywhere.
Strategic Planning
Strategically plan and execute maintenance and scheduling for optimal train utilization.
Inventory Management
Manage inventory and warranties with complete traceability and lifecycle visibility.
Real-Time Decisions
Make timely business decisions with real-time information and quality data.
KPI & Governance
Accurately report on KPIs, governance, and quality assurance metrics.
High Utilization
Ensure high train utilization through proactive spare carriage and parts management.
"Shanghai Metro now delivers high utilization of trains by improving our through-life support of assets to move over eight million passengers daily thanks to IFS."
Xue Bei Yi
Manager IT Improvement Department, Shanghai Rail Transit Maintenance Support
IFS Keeps Shanghai Metro Moving
To move over eight million passengers a day and ensure that the train network is performing at high utilization is no easy task. Implementing a world-class EAM solution has enabled Shanghai Metro to:
With real-time information in one central database that can be accessed anywhere across the Shanghai rail network, Shanghai Metro can now analyze performance, strategically plan and execute maintenance and scheduling, manage inventory and warranties, and make timely business decisions that allows the company to achieve high train utilization.
About ESS
ESS is a trusted IFS partner specializing in enterprise software implementation and optimization. Our team of certified consultants helps organizations across manufacturing, distribution, and service industries maximize their investment in IFS solutions.
With deep expertise in Enterprise Asset Management and real-time integration solutions, we guide businesses through digital transformation to achieve operational excellence and sustainable growth.
Ready to Achieve Operational Excellence?
Let ESS help you implement IFS Enterprise Asset Management for complete through-life support of your assets.